Thank you for shopping at Malavolti Aviation Services. We really appreciate your business. We believe buying on the internet should be a pleasant and rewarding experience. Customer service is our goal and we want to make sure that you, the consumer is happy with every transaction. We try to be accurate with every listing of ours. Please read each listing carefully before you place an order with us. We give you the information that is supplied by our vendors. If this information turns out to be incorrect, please email us because we are here to serve you. We always ship orders punctually, respond to emails and resolve customer issues the same day. If you have any problems with the orders, please take the time and email us at firstname.lastname@example.org or call (309) 645-9774. You’ll be surprised at how fast we respond to your emails. In case you do not hear from us within 2 business days, it is because we have not received your email. In such cases, we strongly recommend that you give us a call. With regards to pricing, Malavolti Aviation Services reserves the right to change prices of items as and when deemed necessary. Should Malavolti Aviation Services reduce the price on any product after a purchase made by you, we cannot guarantee any refunds for the difference. Please note that items sold by Malavolti Aviation Services are for sale to end-user customers only. Only end-user customers are covered under our Returns and Refunds Policy. Businesses which purchase items for commercial use or for resale are not covered by our Returns and Refunds Policy. Since Malavolti Aviation Services is a retailer, we fulfill orders by sourcing items from distributors/manufacturers. We do not stock all items with us. There may be instances where after your order has been placed, we may have to cancel the order due to stock related issues. In such an event, we will cancel your order at the earliest possible. We would like to inform you that all our stock is sourced from manufacturers and distributors. We fundamentally believe you will treasure all items purchased from us. However, we do realize that sometimes you may want to return an item due to a change of mind or because the item is not what you expected it to be. In that unlikely event, kindly review the terms set forth below.
A. RETURN POLICY
Return Policy You may return all new, unused items within 7 days of delivery for a refund. The item should be in the condition it was received, unused, and in the original box and/or packaging. We’ll also pay the return shipping costs if the return is a result of our error (errors include, but are not limited to: wrong address, wrong item, duplicate shipment etc.). Just write to us at email@example.com and we will guide you through the process and even supply you with a return mailing label which you can print. If the item is being returned for reasons falling under ‘Buyer’s Remorse’, outbound shipping which may have been free originally, will also be deducted. We will charge a 15% restocking/cancellation fee. Buyer’s remorse covers, but is not limited to:
- Accidental orders
- Cancellation after ship out
- Items no longer needed/wanted
B. DAMAGE/DEFECT POLICY
Malavolti Aviation Services reserve the right to determine in our sole discretion whether an item qualifies for credit or for return as warranty, quality or a defective good (other than for freight damage) and whether to repair, replace or partially replace any such item. Damage/Defect standard policy is to provide replacement parts. Damages and/or Defects reported after 7 days are not covered. Please provide photographs of the damaged parts within 3 days of reporting the damage. Please also provide part numbers, and part descriptions that require replacement. Once Malavolti Aviation Services receives a part request and photographs, replacement parts will be ordered from the manufacturer. This typically takes 4-7 business days. Once we receive your part #, we will ship it out to you, and will send you an email with the tracking information. In rare circumstances, a part may become unavailable, in which case, we will contact you with an alternative resolution. Please hold on to your damaged items. When you receive your replacement part tracking notification, we will advise if your damaged part can be disposed of or if we will need to schedule a pick up. Fabric and/or product smells are not considered defects. Some items may have a new product smell based on different materials used in manufacturing and packaging. Returns based on a new product smell will be subject to standard return policy return fees.
C. WARRANTY POLICY
Different items have different warranty policies. All warranties, if any, are provided by the manufacturer directly and not by us. We request you to please contact the manufacturer before purchasing, if you have any doubt about the warranty of an item. If you have an item that is eligible under a warranty issued by the manufacturer, you should exercise your rights under that warranty rather than going through our General Returns Policy.
D. PART REPLACEMENT
If parts are available, and the customer would like to return nevertheless, the return will be subject to our standard return policy including a 15% restocking fee and the customer will need to bear cost of return shipping. After reviewing pictures, in some instances where a part is not easily replaceable a partial refund option can be discussed and determined at that time. In case a customer cannot, or has not provided photographs – the return will be subject to inspection upon arrival at Malavolti Aviation Services’ facility. The customer will be notified if reported damages are not found, and standard return policy fees will apply.
E. REFUNDS POLICY
Partial refunds/Restocking Fees:
- Any non-media item in original condition that is returned: 85% of item’s price (provided we approve the return).
- Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error: will be returned to sender or up to 50% of item’s price will be refunded. If you return an item using the return label provided and the return is not a result of our error, the cost of return shipping will be deducted from your refund.
F. CANCELLATION POLICY
Please email to notify if you are requesting a cancellation. We will do everything we can to stop your order from shipping and cancel it as quickly as possible. Please note the following stipulations:
- If we are able to cancel your order before it has been picked up from the distributor – We will cancel and issue a full refund for you.
- If your order has been picked up from the distributor and is being prepped for shipping – A 15% restocking fee will apply to your cancellation.
- If your item has already shipped – Standard return fees will apply
G. LOST SHIPMENTS
- If a shipment is not received by the expected delivery date and tracking info does not show an estimated delivery date: Please notify Malavolti Aviation Services of all tracking delays, and lost shipments within 10 days of expected delivery date. There might be an unexpected travel delay, and we can assist you and update you with the details. In case a carrier has lost a shipment, please notify Malavolti Aviation Services immediately, and we will file a ‘Lost Tracer’ with the carrier. The carrier will respond within 5 to 8 business days and report if the package was located or is indeed lost. If the package is lost, a full refund can be issued or a replacement sent. If the package is found, a reattempt at delivery will be set up.
- If a tracking number indicates completed delivery, but a package has still not been received: Please notify Malavolti Aviation Services within 5 days of the tracking delivery date. Please double check the following: Inside garage, side door or back entrance, with neighbors, the front desk, and/or anyone else living with you etc. If Malavolti Aviation Services is notified within 5 days, the carrier will be contacted and a ‘Lost Tracer’ will be initiated. The carrier will respond within 48 hours and report if they have been able to locate your package or confirm if it is indeed lost. If the package is lost, a full refund will be issued/item reshipped (as per your discretion). If the package is found, a reattempt at delivery will be set up. If Malavolti Aviation Services is notified after 5 days of the carrier delivery date, we can contact the carrier to assist in a trace; however a refund can no longer be issued past this time.
For any further queries, please feel free to contact us at firstname.lastname@example.org or call us at (309) 645-9774, Monday to Friday, 8:00 am to 6:00 pm, EST.